Why would anyone choose Acko when the dealer’s handing them the keys?

client
Acko Insurance
Challenge
Break dealership defaults and win choice at the moment of purchase
Team
Behaviour Researchers, Communication Strategists, Storytellers.
Method
Impact
The campaign led to 29% increase in quotations, 43% increase in policies issued and a 46% increase in market share.

the situation

Acko was gaining strength among two-wheeler owners. It was known by some car owners during renewal too. But, it continued to be invisible at the dealership counter. At showrooms, dealers nudged, buyers nodded, and the default became destiny. To win, Acko had to make people pause for a moment and exercise choice.

Angle of inquiry

What we found

For most buyers, the car was pure excitement. Insurance, on the other hand, was just paperwork getting in the way of the keys. The paradox was obvious: people obsessed over saving money everywhere else- from accessories, features, and discounts- but when it came to insurance, excitement muted rationality. They drove away having overpaid without even knowing it.

The solution

System of solutions

01

We chose to show how late realisation may dampen the joy of a new car.

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